Windows has a nifty feature called Windows Remote Assistance. This feature allows two computers to connect to each other with one computer becoming a ‘master’, allowing the user of that computer to control the ‘slave’ computer completely, allowing him to make changes as he sees fit.
Windows Remote Assistance can be very helpful both for offices and homes. Find out how it works and, more importantly, how it can help you.
The uses of WIndows Remote Assistance
Windows Remote Assistance a feature that is very useful not just in large office networks where administrators can access and control the office terminals and troubleshoot it if there are any problems reported. It is also useful for personal computer owners. There are still many people who are not very adept at troubleshooting their computers and Remote Assistance can be a huge help if they have a friend who has the technical know-how but is not physically near his computer.
Connecting two computers through Remote Assistance is not that hard to do. The only requirements is for two computers to have the same OS
How to use Windows Remote Assistance through Windows Vista
Here is how to do it in Windows Vista. You can send a request to another computer for remote assistance by doing the following steps:
1. Click on Start and select Help and Support
2. Search for ‘Ask for Someone’, click it and then select ‘Windows Remote Assistance.’
3. Click on ‘Invite Someone You Trust to Help You’
4. When you do this, you will be presented with three options, which are the ways you can ask another computer/user to help. It can be through Windows Messenger, Email or Saving the Invitation as a File. Choose which one you want to use.
How to use WIndows Remote Assistance through WIndows Messenger
Windows Messenger is by far the most common method for employing remote assistance because both users can communicate with each other.
When using Windows Messenger do the following:
1. Go to the Actions menu and click Request Remote Assistance
2. Start Remote Assistance
3. Select the person you want to contact
4. The selected contact will get a message indicating that he is being requested for Remote Assistance. The user can accept or decline the request.
5. Upon accepting the remote assistance request, the user will see a prompt that tells them that thereis a request to control a computer. Accepting this will allow the user to control the computer.
Another method that can be used is described below:
1. Right click on the contact that you want to ask help from.
2. Select ‘Start Activities’
3. From here select ‘Request Remote Assistance’
4. The user will get request to control a computer. Accepting will start the remote assistance.
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