Good customer service is one of the pillars of doing good business. We always remember business establishments that offer impeccable customer service. A business that offers great customer service has a way of making us feel special and important. If you have a business, you should constantly strive towards consistently giving good customer service to your clients.
Below are some things you can do to help you create good customer service for your business.
Establish good rapport from the start
No one wants to be greeted by a surly voice or a grumpy receptionist. Establish a pleasant environment for your client from the moment they say ‘hello.’ Tell your staff that they should always be in a cheerful disposition when dealing with clients or customers.
Being attentive gives the impression that you are there for the customers. Listen carefully to what the customers are asking or looking for. Be alert enough to answer their questions promptly. Hesitating with your answers or sputtering for your answers shows sloppy customer service. You should train your staff to anticipate practically all kinds of questions related to the product or service. In case they really don’t know the answer they should be forthcoming and direct them to a superior who will probably know the answer. Never make the customer wait. A short 30 second to one minute wait is already pushing it so do apologize profusely if you make customers wait. The key is to be prompt in everything you do. Also, do not talk over your customer by cutting them off. It is a rude gesture and bad customer service. Allow them to finish before talking.
Establish eye contact
Have you ever been entertained by a salesperson who has shifty eyes? Don’t you feel uncomfortable? To establish good customer service make sure that you establish eye contact with customers. This give them the feeling that you are there only for them. It’s a technique that is often used by politicians. If you are entertaining customers over the phone, the equivalent gesture would be to mention their names in appropriate points in the conversation. This makes them feel important and not just an insignificant disembodied voice.
Follow up your customer service
Good customer service does not end with the clients leaving your store. Follow through by sending them an email or giving them a phone call to ask if they got what they were looking for or if they got the answer to their question.
Picture from Yuma Official Website
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