There are many articles in this web site that explain the importance of having satisfied employees. Happy employees are more productive, have stronger initiative and will not just up and leave your company to transfer to a new one. But how do you really know if your employees are satisfied in how the company is being run and also satisfied in their place in the business?
This is where employee satisfaction measurement comes into play. Here’s how to go about measuring the satisfaction of your employees:
• The first thing you need is to decide on a measuring tool that will help track the satisfaction levels of your employees. There are many tools that are available in the market and all you need is to shop around for one that will fit your purpose. If this is not the direction you want to take, you can make your own measuring tool using various survey materials in different kinds of media.
• The next step is to write questions that will become part of your questionnaire. Make sure the questions are related to the various aspects of your business. Some general questions are also acceptable and useful. For example, asking your employees if the present tools they have allow them to do their jobs efficiently is a good question to ask. Another good question is whether they feel that their efforts at work are being noticed and appreciated. These are just some of the general questions that will help flesh out what your employees feel. Of course, specific questions relating to the business will be more effective.
• After making the employee satisfaction survey, it’s now time to ask your employees to fill it out. Tell them that the survey is confidential so that the employees will feel more comfortable answering the questions truthfully. Tell them that what you need to know is what they really feel because it will help you improve the business and also the work environment.
• After the employees answer the survey, it’s now time to tally the survey answers. Look at the results objectively and consider it a necessary step in order to help enrich the business and how the employees work.
• Lastly, armed with the survey results, write an action plan that will address the areas that need improvement. Cascade this down to your employees and make sure that everyone commits to these improvements.
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